When you receive a product, it is important to thoroughly inspect it in front of the delivery personnel. This is to ensure that the product you have received is of good quality and meets your expectations.

During the inspection process, you should carefully examine the product for any defects or signs of expiration. If you notice any issues with the product, it is important to bring them to the attention of the delivery personnel immediately. This will allow you to reject the product on the spot and have it exchanged or returned.

It is important to understand that if you fail to reject the product in the presence of the delivery personnel, you will be deemed to have accepted it irrevocably. This means that you will lose your right to return or exchange the product for any reason.

However, if the product that was delivered to you is not the correct product, you can inform us immediately. We will be happy to exchange it for you as long as it has not been used and the manufacturing seal is still intact. This will ensure that you receive the correct product and are satisfied with your purchase.

Refund policy

In the unlikely event of a delivery failure on our part, we want to assure you that your payment will be fully refunded within 7 working days. If you receive the product and wish to cancel the order in the presence of the delivery personnel, there will be a charge for the delivery fee, which you will need to pay. The product will need to be returned in its original condition and packaging. If you have made an advance payment for the product, rest assured that your payment will be refunded within 7 working days after the cancellation or return of the order. To know more call our customer support at+8801322908241

Exchange policy

Exchange of products will be possible following the fulfillment of certain conditions. Firstly, the product must be in its original, intact, and unused condition. This means that the product must not have been opened or used in any way. Additionally, the manufacturing seal must still be intact. This helps to ensure that the product remains in the same condition it was in, when it was first delivered to you. Secondly, the exchangeable product must be available in our stock. To ensure that we are able to provide you with the product you need, it is important that the product is still available for exchange. Our customer service team will be able to assist you with determining the availability of the product you wish to exchange. Finally, you will be responsible for paying the delivery charge for the exchange. This helps to cover the cost of shipping the new product to you.

ModinaPet reserves the right to refuse any return or exchange of product that does not meet the conditions outlined in this policy.