At Modina Pet Shop, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
When you place an order, create an account, contact us or use certain features of our website, we may collect information such as:
Your name
Mobile phone number
Email address
Billing and delivery address
Order and purchase information
Account information
Information you provide when contacting customer support
We may also collect technical information such as your IP address, browser type, device information and website usage information when you visit our website.
We may use your information to:
Process and deliver your orders
Confirm orders and communicate with you
Provide customer support
Manage your customer account
Process payments and related transactions
Respond to enquiries
Improve our products, services and website
Prevent fraud, abuse or unauthorized activity
Comply with applicable legal and business requirements
We only use information for legitimate business purposes related to operating and improving our services.
When you place an order, we need certain information to process and deliver it. This may include your name, phone number, delivery address, order details and payment-related information.
We may share necessary delivery information with courier or delivery service providers so that your order can be delivered to you.
Depending on the payment method you use, payment processing may be handled by a third-party payment provider.
We do not need to store your complete payment card details on our website when the payment is processed through an external payment service.
Payment providers may have their own privacy policies and terms that apply to their services.
Our website may use cookies and similar technologies to provide essential website functionality, remember user preferences, maintain shopping carts, improve website performance and understand how visitors use our website.
Some cookies may be placed by third-party services used on our website.
You can control or disable cookies through your browser settings, although disabling certain cookies may affect some website functionality.
If you create an account on our website, information associated with your account may be stored so that you can log in, view orders, manage account details and use other account features.
You are responsible for keeping your account login information confidential.
If you choose to receive promotional communications from us, we may use your contact information to send relevant offers, product information or updates.
You may contact us if you no longer wish to receive promotional communications.
Our website may use third-party services for functions such as payment processing, delivery, analytics, security, website functionality, advertising or customer communication.
These providers may process certain information as necessary to provide their services.
We recommend reviewing the privacy policies of relevant third-party services when applicable.
We take reasonable measures to protect customer information against unauthorized access, misuse, alteration or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their account and login information.
We retain customer and order information for as long as reasonably necessary for business operations, customer service, accounting, legal requirements, dispute resolution, and other legitimate purposes.
The retention period may vary depending on the type of information and the reason it was collected.
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly request or collect personal information from children for the purpose of making purchases.
Depending on applicable law, you may have rights regarding your personal information, including requesting information about how it is used or asking us to correct inaccurate information.
To make a privacy-related request, please contact us using the details below.
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.
Any updated version will be published on this page. We encourage customers to review this page periodically.
If you have questions about this Privacy Policy or how we handle your information, please contact Modina Pet Shop.
Phone: +8801712-979917
Email: modinapetshop@gmail.com
Address: Shop No-07, Dhaka University Market, Katabon, Shahbagh, Dhaka-1000, Bangladesh.
