Refund and Returns Policy

At Modina Pet Shop, we want our customers to have a smooth and reliable shopping experience. Please read our Refund and Returns Policy carefully before placing an order.

Return Eligibility

Customers should check their products at the time of delivery. A return or replacement may be considered if:

• The product is damaged or defective when received.
• The wrong product was delivered.
• The delivered product does not match the confirmed order.
• The product has a significant issue that was present before delivery.

For eligible issues, please contact us as soon as possible after receiving your order.

Pet Food and Consumable Products

For hygiene and safety reasons, opened pet food, treats, wet food, litter and other consumable products may not be eligible for return or exchange unless the product was damaged, defective or incorrectly supplied.

Unopened products may be considered for return depending on their condition and the circumstances of the request.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us promptly and provide your order details along with clear photos or other relevant information. We may request additional information to verify the issue.

After reviewing the request, we will let you know whether the product qualifies for replacement, return or another suitable resolution.

Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.

Delivery charges may not be refundable where the order was correctly delivered and the issue does not qualify for a refund.

Refund processing time may vary depending on the payment method or financial service provider.

Order Cancellation

If you need to cancel an order, please contact Modina Pet Shop as soon as possible. Cancellation requests may not be accepted after an order has already been processed, dispatched or delivered.

How to Request a Return or Refund

To request a return, replacement or refund, please contact us with:

• Your order number
• Customer name and contact number
• Details of the issue
• Photos of the product, packaging or delivery condition when applicable

Our team will review the request and provide the next steps.

Contact Modina Pet Shop

For return, refund or order-related assistance, please contact us:

Phone: +8801712-979917
Email: modinapetshop@gmail.com

Address: Shop No-07, Dhaka University Market, Katabon, Shahbagh, Dhaka-1000, Bangladesh.

Policy Updates

Modina Pet Shop may update this Refund and Returns Policy when necessary. Any updated policy will be published on this page.